Phase 5: Support & Maintenance

Phase 5 represents our ongoing support and maintenance relationship with our clients. The client is given access to our internal issue tracking system so that they can report and follow up on bugs and other issues. They are also given emergency contact information in case of a system-related issue. The support and maintenance elements do not include the development or implementation of additional features, but only optimization, bug fixes and ongoing user support.

  • Grant client access to Synapse Studios' issue tracking system
    • Train client on proper usage of issue tracking system
  • Provide client with emergency support contacts' information
  • Monitor system and server performance
    • Adjust settings to optimize performance when needed

 

HTMList.com: Synapse Studios' Blog

Is PHP 5.3 Terminal? Well, It's Getting One For Namespaces

A language lives and dies by how easy it is for a person to express something within that language. But the ease in expression is much like the type I and type II error rate in a statistical test: as you adjust one to be nearer to where you want it to be, the other gets farther away. So the architects of a language have to choose between adding more keywords and constructs or having longer, but simpler sequences of existing ones.

PHP is a very easy language to learn and use because it has a syntax that is a simplified sampling from C++/Java and Perl. People who use these languages pick up PHP fast, and people who haven't used any languages often learn PHP with as much ease as they would learn Perl.

Posted on October 27, 2008 by Edgar HasslerRead More »

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HTMList.com is our web development blog. It\'s written and edited by us for others in the development community, because we all learn from each other and because we\'ve learned so much from the community at large that we love to do whatever we can to give back. The design was built in-house as a fun, creative and easy to read site with a splash of color. Our latest posts are integrated into this very site.

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