Phase 5: Support & Maintenance

Phase 5 represents our ongoing support and maintenance relationship with our clients. The client is given access to our internal issue tracking system so that they can report and follow up on bugs and other issues. They are also given emergency contact information in case of a system-related issue. The support and maintenance elements do not include the development or implementation of additional features, but only optimization, bug fixes and ongoing user support.

  • Grant client access to Synapse Studios' issue tracking system
    • Train client on proper usage of issue tracking system
  • Provide client with emergency support contacts' information
  • Monitor system and server performance
    • Adjust settings to optimize performance when needed

 

HTMList.com: Synapse Studios' Blog

Just another day in a Skype room with programmers...

Bob E: lorenzo, there were also some validation lang keys missing for image upload validation stuff, so if you can add those too that would be good Lorenzo P: not possible Lorenzo P: can't be done Lorenzo P: not enough mana. David B: tough break, bob Bob E: not really, now that i know he is out of mana i'm going to attack Lorenzo P: I'm obviously a barbarian you FOOL! Lorenzo P: should I auto login users on activation while I'm at

Posted on August 26, 2010 by Chris CardinalRead More »

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