Phase 5: Support & Maintenance

Phase 5 represents our ongoing support and maintenance relationship with our clients. The client is given access to our internal issue tracking system so that they can report and follow up on bugs and other issues. They are also given emergency contact information in case of a system-related issue. The support and maintenance elements do not include the development or implementation of additional features, but only optimization, bug fixes and ongoing user support.

  • Grant client access to Synapse Studios' issue tracking system
    • Train client on proper usage of issue tracking system
  • Provide client with emergency support contacts' information
  • Monitor system and server performance
    • Adjust settings to optimize performance when needed

 

HTMList.com: Synapse Studios' Blog

Olark: Live Chat Made Amazing (and Simple!)

Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little... different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with. Olark is absolutely simple to integrate: a single snippet of JavaScript. But it offers a great deal of power: you can push a logged in user's name and email address through the chat, and set their IP address, browser

Posted on January 19, 2012 by Chris CardinalRead More »

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Who's using Synapse Software?

Herhsey's Discount Tire / America's Tire Troon Golf
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Synapse on the side

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