Phase 5: Support & Maintenance

Phase 5 represents our ongoing support and maintenance relationship with our clients. The client is given access to our internal issue tracking system so that they can report and follow up on bugs and other issues. They are also given emergency contact information in case of a system-related issue. The support and maintenance elements do not include the development or implementation of additional features, but only optimization, bug fixes and ongoing user support.

  • Grant client access to Synapse Studios' issue tracking system
    • Train client on proper usage of issue tracking system
  • Provide client with emergency support contacts' information
  • Monitor system and server performance
    • Adjust settings to optimize performance when needed

 

HTMList.com: Synapse Studios' Blog

Ridiculous CAPTCHA Is Ridiculous, Requires Character Map

So we've all seen our fair share of ridiculous CAPTCHAs. I've seen ones that require you to only enter the letters with the cats on them, or I've seen near undiscernable ones. And if you've ever listened to the audio CAPTCHA provided by Google, it's like the disembodied voice of Satan himself beckoning you to discern exactly which numbers need entering, if only you'll denounce your Lord. Spoken backwards. It's ridiculous.

So imagine my shock when Ticketmaster provided me with the following:



That's right. A "vulgar fraction: seven eights." Not wanting to

Posted on December 4, 2008 by Chris CardinalRead More »

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Sole & Blues Website

Sole & Blues

Sole & Blues sells high-end blue jeans and shoes and contracted us to deliver an edgy site that conveyed their sense of style and culture. We feel we delivered. Built on the Magento ecommerce platform, customers can purchase their choice of quality, luxury brand jeans and shoes, while Sole & Blues can track their inventory and monitor the success of their Google AdWords campaigns.

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